Returns & Exchanges
At Indus Valley, we want you to be completely satisfied with your natural beauty journey. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 15 days of delivery for unused and unopened products.
Initiate Request
Log into your account or visit our support portal to submit a return request with your order number and photos of the item.
Quality Verification
Our team will review your request within 48 hours to ensure the product remains in its original, tamper-evident packaging for hygiene safety.
Complimentary Pickup
Once approved, we will schedule a convenient doorstep pickup through our trusted courier partners at no additional cost to you.
Refund Processing
After we receive and inspect the item at our warehouse, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing